TERMS AND CONDITIONS
PLEASE READ PRIOR TO BOOKING
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COPYRIGHT
The artist retains full copyright on all artwork that is produced, including mock-ups and prints. When a portrait is commissioned I reserve the right to display it in my website gallery and on my social media pages. Clients who do not wish their commissioned portrait to be shown online must notify me before work commences.
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DEPOSITS
A 50% deposit is required prior to commencement of work on a piece. Portraits will not be deemed as ordered until the deposit has been received.
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PAYMENTS
50% of the balance is paid at the time of booking, which is when initial composition of the piece begins. The remaining final balance will be invoiced upon completion of the portrait and must be paid in full prior to your portrait being shipped.
Payments can me maid securely online via bank transfer, Paypal, Venmo, or with credit card (a 3% charge is applied for credit card purchases).
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CANCELLATIONS
Clients have a 7 day money back guarantee from the date of paying their deposit to cancel their order, in which they will receive a full refund. Cancellations must be made by email, upon cancellation clients will lose their place in my waiting list.
If clients cancel their order and 7 days have passed since placing the deposit, 25% of the deposit amount will be retained as loss of business, to cover the artist’s time, administration, emails, mock-ups, and payment fees. Any additional payment made by the client will be refunded in full.
If clients cancel their order and work has commenced on the portrait, the full deposit will be retained to cover the artist time, administration, materials used.
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CHANGES OF A FINISHED PORTRAIT
Any changes must be made during the initial rendering process. Each bespoke commission is eligible for up to (2) revisions prior to the actual painting process. Once the mock-up is approved and the painting has begun no changes will be made to the piece without additional charge.
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FRAMING
Due to the bespoke nature of framing, any framing/matting service required must be paid in full before the portrait is sent to be framed.
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GIFT VOUCHERS
Gift vouchers are valid for 24 months from the date of purchase and can be redeemed against any commission or items for sale in my online shop. Gift vouchers cannot be refunded or exchanged for cash.
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DAMAGE IN TRANSIT
My portraits are packaged extremely well however in the unlikely event that damage occurs during transit please send a photo of the damaged artwork immediately. The artwork must be returned to me and a claim will be filed with the shipping carrier. A replacement portrait will be sent once the claim is approved.
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LEAD TIME
I often have a client waiting list and lead time will depend on the time of year and number of other portraits booked in my schedule. I will provide an estimated completion date upon your enquiry. For specific dates (e.g. for a birthday) I will try my best to accommodate any special request.
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DELIVERY
All paintings are securely packed and sent on a tracked and insured service. Tracked shipping is quoted on an individual basis as sizes vary greatly. A quote for shipping will be determined during the size selection process. A standard 24”x36” piece ranges around $65-80 depending upon destination location.
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PRIVACY POLICY
The artist will not sell, distribute or lease your personal information to third parties.
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PRINTS
Whilst every care has been taken to assure accuracy of reproduction of prints according to their originals, the artist cannot guarantee a 100% likeness due to scanning settings, individual monitor/screen settings.